Booking Terms

Hello! We have some terms and conditions you should read through before you book a course with us. If you have questions, please contact EBS Care. We are always here to help.


Your contract is with European Bartender School International Limited, World Trade Center, Unit 1.21, 6 Bayside Road, Gibraltar. Company number: 107518, trading as European Bartender School. When you make a booking with us the Terms and Conditions below apply.

The terms “we”, “us”, “our” and “EBS” refer to European Bartender School, a Gibraltar based company. The term “you”, “student”, “user” or “customer” refers to the user visiting and/or booking a course through our website, or through our customer service agents.


It is not possible to proceed with the booking process without accepting these Terms and Conditions. It is therefore essential that you read, and/or print a copy of the Terms and Conditions at the time of booking in order to be aware of the provisions in force. Additionally, EBS can change these Terms and Conditions at any time without prior notice, although such changes will not apply to bookings that have already been accepted by EBS. When you book through our website you agree to be bound by the following obligations:

  1. You accept financial responsibility for all transactions made under your name or account.
  2. You need to be at least 21 years of age on the starting date of the booked course and to have the legal capacity to make a booking for the destination of New York.
  3. You warrant that all information you provide about yourself or anyone else is true and accurate.
  4. You will not use this site for speculative, false or fraudulent bookings.

*If booking a Phuket or Kos course, you confirm to be at least 17 years of age on the starting date of the booked course and you also agree to provide us with a document that states your guardian’s permission to book an EBS course.

The price you pay

EBS endeavors to ensure that the most up to date and correct prices are shown on our website. However, EBS reserves the right to alter their prices at any time. Occasionally an incorrect price may be shown, due to an error. When EBS becomes aware of any such error, we will endeavor to notify you at the time of booking or as soon as reasonably possible. We reserve the right to cancel the booking if you do not wish to accept the price that is actually applicable to the booking.

Our responsibility for your booking

We will arrange for you to receive the course that you have booked, and that we in turn confirm. These services will be provided either directly by us or through independent suppliers contracted by us. Except for when we are used a booking agent, we are responsible for making sure that each part of the course you book with us is provided to a reasonable standard and as was advertised by us (or as changed and accepted by you).

Changes & cancellations

If we cancel your booking

We hope that we will not have to make any changes to your booking, but because our courses are planned months in advance it is sometimes necessary to do so. For example, if there are not enough people booked onto your course or if any unforeseen circumstances arise that make one of our schools to be unfit for use, we may have to cancel your course.

We reserve the right to cancel your course under any circumstances. If we have to cancel your paid booking, you are entitled to either have a full refund (minus cancellation insurance and any payment fees) or accept a replacement course from us, which would be of an equivalent or similar standard, if we are able to offer you one. We cannot be responsible for any costs or expenses you may incur as a result of our cancellation.

If we alter your booking

As stated above we aim not to make any changes to your booking once it is confirmed, although arrangements are often made many months in advance with our suppliers over whom we have no direct control. As a result changes may be necessary. Most changes will be minor and although we endeavor to advise you of any of these changes before your course, we have no obligation to do so and will not pay any compensation for any costs that occur because of alteration. We will strive to inform you of a major change before your course begins; a major change is defined as a significant change of an EBS School destination (not venue), or a significant change of dates. These changes are only examples, and there may be other significant changes that would constitute a major change. If you have booked a course with accommodation, from time to time we may have to change details of the accommodation. If any change will have a major influence on your accommodation, then we will tell you about it in due course, if the change allows us the time to do so. Changes we will tell you about include;

  • Significant change of your accommodation.
  • Significant change of EBS School.
  • Significant change of course dates.

Our accommodation providers have the right to change your accommodation to an alternative, which is at least a similar standard to that of which you have booked. In the unlikely event that an accommodation provider has to offer alternative accommodation of an inferior standard, then the difference in price will be repaid to you. If the accommodation provider is unable to provide an alternative that is suitable or acceptable to you, then EBS reserves the right to cancel your booking and we will notify you accordingly.

In the event of us notifying you of a major change before your course begins we will provide you with four options:

  • Accept the alternative arrangements that we may offer.
  •  Accept a replacement course from us of equivalent or similar standard and price. If the course is more expensive you will have to pay the difference, but if it is cheaper we will refund the difference.
  • Cancel the course and receive a total refund of all monies paid to us (minus cancellation insurance and any payment fees).
  • Freeze the current booking for a period of one year from the date of the original booking, allowing you to rebook a similar priced course at a later date within the one-year period. If the preferred date is after one calendar year from the date of the original booking, the cost must be paid in full, plus any cancellation charges for the earlier booking.

If you change your booking

If after confirmation of booking has been issued, you wish to change your booking in any way, we will do our utmost to accommodate these changes. However, it may not always be possible. Additionally, we charge an ‘Amendment Fee’ for each detail of your booking we allow you to change, for a list of charges see our amendment fees table below. Please note that major changes made by you, including but not limited to; travelling earlier or later than planned, will be treated as a cancellation if made 0-25 days before the course starts.

Guide to our amendment fees

Changes 81 days or more to course start 80 – 56 days to course start 55 – 41 days to course start 40 – 26 days to course start 25 – 11 days to course start 10 – 1 days to course start
Sell the course to someone else * €10 €15 €20 €35 €50 €75
Changing course dates, same EBS School €10 €15 €20 €35 €75/Cancellation €125/Cancellation
Changing EBS School ** €10 €15 €20 €35 €75/Cancellation €125/Cancellation
Changes to EBS Accommodation *** €20 €35 €45 €55 €75/Cancellation €125/Cancellation


* You may sell your booking to another person, providing the following conditions are met:

  • You authorize the change in writing.
  • The new student that you are transferring the booking to accepts the transfer, and confirms their acceptance in writing.
  • That person complies with the terms of the existing booking, and agrees to take over any remaining payments.

** Changing your EBS School 0-25 days before the course starts. If you wish to change your EBS School we will endeavor to assist and book you into the new school, if the preferred school is not fully booked, in which case cancellation charges will apply. If the new school has availability the above amendment fee will be payable, plus any difference should the chosen EBS School be of a higher value.

*** Changes to EBS Accommodation. If you have booked a course with accommodation and wish to change to a course with no accommodation, we will refund you the cost of the accommodation, minus the above amendment fee charges. If you have booked with no accommodation and wish to change to a course with accommodation, we will endeavor to assist you. However, accommodation may not be available at short notice. The extra cost for the accommodation will be payable, in addition to a €25 booking amendment fee.

If you cancel your booking

You can change your booking free of charge, or cancel it with a full refund (minus cancellation insurance and any payment fees) within 14 days from the date that you made your initial booking. After this period of 14 days you have entered a legally binding agreement to pay for the cost of your course in full. Note that the 14 days threshold must be prior to the starting date of the course. In case the course starts in less than 14 days after booking, you will have until the last Friday before the course starts to notify us of any changes.

In the event of you wishing to cancel your booking we will provide you with three options*:

  • You can postpone your course and elect to take a similar EBS course within a period of one year from when the booked course was originally supposed to start. The chosen course can be at any EBS Destination. An admin fee will be charged, please see the amendment fees above for more information. Any monies already paid will be held on account and deducted against the new booking price. If the course is more expensive you will have to pay the difference, but if it is cheaper we will refund the difference**.
  • You can sell your course to someone else, but an admin fee will be charged. Please see the amendment fees above for more information. You are wholly responsible for selling your course. EBS cannot assist you with this.
  • You can cancel your course, but you will be liable for course fees and cancellation charges as a result of your cancellation***. See the cancellation charges below.

*Changes can only be made once with the above amendment fees. If you wish to make a second change, the amendment fee will always be €300 and no refunds will be made. In the case that you wish to freeze your course and sell it, you will have to pay the applicable amendment fee for freezing your course and an extra €25 for selling it.

**If your course payment is being handled by a third party (e.g. SVEA), you need to follow their rules in regards to paying back your debt. EBS is not responsible for any non-paid invoices to third parties.

***If your course payment is being handled by a third party (e.g. SVEA), the cancellation charges will always be 100% of the booking price.

Cancellation charges

To compensate us for the fact that we may not be able to resell your booking, and to cover any expense we have paid whilst processing your booking, we must make a cancellation charge according to the scale shown below.

These charges, based on how many days before your booked course we receive your cancellation notice, dictate what percentage of your booking payment will be refunded.

We cannot be responsible for any costs or expenses you may incur as a result of your cancellation. No compensation is payable for minor changes to your booking. Minor changes do not entitle you to cancel or change to another course without paying the applicable charges.

Time period before course when notice of cancellation is received Percentage of total amount paid to be refunded
151 days or more before the course 50%
150 – 101 days before the course 40%
100 – 51 days before the course 30%
50 – 0 days before the course 0%
Cancellation Fee 30£

In addition to the percentage of amount paid shown above, a cancellation fee will be payable. The cancellation fee will be deducted from any monies due.

Please note that the Cancellation Insurance, Flexi-Booking, Educational Guarantee, and airport bus transfer are non-refundable, so, if you added those options to your booking, they will not count as part of the amount to be refunded.

The cancellation charges will be applied based on the date of your original booking, unless you move your booking to an earlier date, in which case your charges will be based on the earlier date. Therefore, if you use our Flexi-Booking add-on to change your course to a later date rather than cancelling, the cancellation charges will still be based on your original booking date.

Please be aware that documents are required to issue a bank transfer refund. Although you are entitled to a certain amount to be refunded from the moment you notify us with the cancellation, we cannot confirm the exact amount you will be refunded until we receive the valid documents. If you delay in sending us those documents, the percentage you get back may vary.

No refunds will be made for cancellations received within 50 days before the booked course starts, nor for non-appearance, or for any student who has started the course. In this case, cancellation charges will amount to 100% of the booking price.


In the event of a refund being payable to the customer after consideration of the above fees/charges/deductions, the relevant amount will be transferred back to the party that made the original booking to the payment card/bank account used to make that booking. Any insurances/booking fees/charges/deductions applied will not be eligible for reimbursement. 

Take into consideration that documentation, such as but not limited to, proof of payment and the ID of the bank account holder will be required in order to process the refund by bank transfer.

There is a deadline by which you must send us the correct documentation. See the table below:

3 months from the date upon which we requested the documents: 100% of the refundable amount will be paid back

After the 3 months, fees will be applied:
- 3 to 6 months: 50% of the refundable amount will be deducted
- Over 6 months: no refund will be received 

It is not possible to process refunds by bank transfer for an amount equal to or less than 85£. In the event that you are entitled to get a non-refundable amount back, we will do our best to compensate you either with merchandising/EBS Products of similar value or with a discount on future courses.

A fee of 25£ will be deducted for bank transfer refunds.

Refunds by card cannot be processed if the payment was made prior the 11th of January 2024. In those cases, the refund will be made by bank transfer and specific documentation will be required.

The maximum amount that can be refunded by card is the amount that was originally paid this way. It is not possible to refund by card an amount greater than that originally paid via this method.

Please note that the reimbursement can take between 30 and 60 days to be processed.


When you enroll in our courses through our website, it is important to note that payments for these courses must be made using the currencies and payment methods supported by our platform. The following details explain the payment process.

The payment system built into our online booking platform accepts specific currencies. These currencies vary depending on the location in which the platform is used and its global reach. For instance, if our platform is used within the United States, payments will primarily be accepted in U.S. Dollars (USD). For operations in Europe, the accepted currency might be Euros (EUR).

The currency used for transactions on our platform will be clearly indicated during the payment process. It is essential to check the currency accepted by our platform when enrolling in a course and to make payments in the specified currency to avoid processing issues.

If you inadvertently select a currency that does not match your preference or payment requirements during the booking process, please contact our support team immediately at before proceeding with any payment. In such cases, we will do our best to assist you with the currency change, taking into consideration the following conditions:

1. Timely notification: you should contact us as soon as you become aware of the currency selection error and before making the payment. We are not be able to make changes if the payment has already been processed.
2. Customer responsibility: it is your responsibility to verify and select the correct currency at the time of booking. While we strive to accommodate requests for currency changes, we will only consider changes upon prompt notification and the payment not having been processed.
3. No guarantee: after a payment is completed, we are unable to make any changes or adjustments to the currency used, and refunds cannot be issued for errors related to currency selection.

We encourage you to carefully review bookings and payment details to avoid currency selection errors.

Cancellation of bookings under the cancellation protection scheme

We offer our students peace of mind, with a cancellation protection scheme. This allows a student to change their course date or destination for free or to receive a full refund (minus cancellation insurance, educational guarantee, flexi-booking and any payment fees) if they are unable to take the course due to a reason covered below. This is applicable at any time up to but not including the starting date of the course.

You are covered for:

1) DEATH, INJURY, ILLNESS, PREGNANCY (certified in all cases by a qualified medical practitioner only), jury service or witness call.

2) DEATH, INJURY OR ILLNESS (certified in all cases by a qualified medical practitioner only) of the spouse, civil partner, parent, children, parent-in-law or fiancé.

The medical practitioner’s certificate must be stamped, written in English and should contain:

a) the doctor's explicit advice against taking part in our course,

b) diagnosis,

c) date of first treatment/examination,

d) date of a possible new treatment/examination as the basis for the doctor's advice against taking part in the course.

We cannot offer protection for:

  • Any recurring, epidemic disease or chronic or continuing illness or condition and pre-existing medical conditions or injuries known to you at the time of booking.
  • Suicide or attempted suicide
  • Drug addiction or alcoholism
  • Failing to follow medical advice or travelling against medical advice
  • Divorce, separation or personal relationship breakdown
  • Failure to obtain the correct passport, visa and immigration requirements

The cancellation protection scheme can be added to a course up until 14 days after the original booking date, given that the booked course starts more than 30 days after the booking date.

The cancellation protection scheme can be used only once. If the student has made a change to their booking for free under this Scheme, any further changes will be treated accordingly and the student will have to pay the above amendment fees for making the change.

If a third party has compensated the insured person, benefits under this contract shall lapse. The lawful holder of the cancellation protection scheme is the name given in the booking confirmation. The cancellation protection scheme is valid only if it is taken out at the time of originally booking the course.

We will require supporting documentation, depending on the nature of the cancellation.

Cancellation of bookings not under the cancellation protection scheme

If your reason for cancelling your course is not covered by the scheme, or you did not select the optional cancellation protection scheme at the time of booking, you will have to pay the applicable cancellation charge shown in the table above – cancellation charges.

Covid-19 Cancellation Insurance

Covid-19 Cancellation Insurance is automatically applied to every1 booking made on or after 19th November 2020. Bookings made before this date don’t include the insurance, unless it was included as part of a promotion.

In addition to the Covid-19 Cancellation Insurance, Flexi Booking is also automatically included with all2 International Bartender Course bookings made between:

  • 11/03/2021 and 05/04/2021, as part of the March 2021 campaign.
  • 22/04/2021 and 16/05/2021, as part of the April 2021 campaign.

If you have purchased a course with the Covid-19 cancellation insurance, this entitles you to a full refund (minus any payment fees) in the event of one of the following Covid-19-related incidents:

  • If your outbound flight to the EBS school is cancelled due to a travel ban 
  • If the destination of your course would require you to quarantine upon arrival
  • If your course is cancelled by EBS because of Covid-19-related reasons
  • If you test positive for Covid-19 in the 2 weeks prior to your course start date and can prove this with a medical certificate

If your course is cancelled for Covid-related reasons or for too few attendees, please bear in mind that once you have made the decision to freeze or book a new course date rather than receiving a refund, that decision is final and we will not be able to refund you at a later date. However, if the course you have been re-booked onto is cancelled due to Covid-19 then you would be entitled to a refund in this case.

If you would like to claim for a refund, please email

1. Covid-19 Cancellation Insurance is not included with Coffee Course (1 day) bookings
2. Flexi Booking is only included with courses booked as part of a campaign and is excluded from scholarship bookings

Flexi Dates Insurance

Flexi Dates Insurance is automatically applied to every International Bartender Course or Mixology Course booking made on or after 21/01/22 until 31/12/23. Bookings before this date don’t include the insurance, unless it was included as part of a promotion.

Flexi Dates Insurance allows you to change your dates, destination, and booking name as many times as you want until 14 days before your course begins, within one year from the date of the booking.

Flexi Dates Insurance is only available for courses booked at EBS Bangalore and EBS Goa.

What to do if you need to cancel your booking

In the unfortunate event that you have to cancel your booking please contact us immediately; however we will also require written confirmation within five days. If the cancellation is within the 14-day period you will receive a full refund (minus cancellation insurance and any payment fees), after this date the cancellation will be processed accordingly and you may have to pay cancellation charges.

Mixology Course

An EBS advanced course can be booked at any time (before, during or at any time after the International Bartender Course) and can be taken at any EBS destination that offers the course. EBS does recommend a certain amount of experience for these courses, the recommendations can be found on the web page.

After successfully completing the 2-Day Mixology the student will receive a stamp on their EBS International Bartender Course diploma. If the student does not have an EBS diploma, the stamp will be put on an EBS-form.

Please note that all regular booking terms apply for this EBS course.

Advanced Bartending Course and Flair Bartender Course

An EBS advanced course can be booked at any time (before, during or any time after the International Bartender Course) and can be taken at any EBS destination that offers the course. EBS does recommend a certain amount of experience for these courses, the recommendations can be found on the web page.

After successfully completing the advanced course, the student will receive a certificate.

Please note that all regular booking terms apply for this EBS course.

Spirit expeditions

A spirit expedition can be booked at any time and can be taken at any EBS destination that offers the course. Previous professional experience isn’t required to participate in the spirit expeditions. The length of the trips may vary depending of the chosen product. The spirit expeditions are sold as a package and include the accommodation for the length of the course.

After successfully completing the spirit expedition, the student will receive a certificate of attendance.

Please note that all regular booking terms apply for the spirit expeditions.

Instructor Academy

The EBS Instructor Academy can only be booked if the student is approved by the Head of Education. EBS Care will take care of the application process and inform the student about their approval.

After successfully completing the Instructor Academy, the student will receive a certificate.

Please note that all regular booking terms apply for this EBS course.

Basic Bartender Course

An EBS Basic Bartender Course (1 week) can booked at any time (before, during or after the International Bartender Course) and can be taken at any EBS destination that offers the course. Students are not required to have any previous bartending experience for this course. Find specific requirements on the course page {link to BBC course page}.

Events and the graduation dinner at not included in this product.

  • The Basic Bartender Course certificate does not grant access to the EBS MatchStaff online job platform.
  • The educational guarantee insurance is not valid for this course.
  • Please note that all regular booking terms apply for this EBS course.

Educational Guarantee

To make your life easier, EBS offers you an Educational Guarantee. This gives you the chance to retake your EBS course at the same destination until you pass.

The Educational Guarantee is an optional addition to your booking and can be added to your booking up to 1 day before the course starts. The Educational Guarantee cannot be added after a course has commenced.

Please also note that:

  • The course(s) you wish to retake must be within a year of the original course and there must be spaces available.
  • For you to be eligible to use the Educational Guarantee, you must have attended and failed your course.
  • You must have shown good behaviour throughout your course, as observed by an EBS Instructor. If you have been absent during any time, this must be approved by an EBS Instructor or/and a doctor.
  • Accommodation is not covered by this guarantee. If you require accommodation, you will have to cover these costs yourself. Please note that the current accommodation price might be higher than that which you paid the first time you booked the course. If you book accommodation through EBS, the extra charge must be paid from your student account before the course starts. You will not be able to pay it directly to the school.
  • Bear in mind that any add-on, except the Educational Guarantee, that you might have added to your first booking, will be removed if you use the Educational Guarantee. We will keep the Educational Guarantee in your booking as you can use this option until you pass the course.
  • When retaking the course, the highest grade you can obtain on your exam is a C.
  • The Educational Guarantee is non-refundable.

Flexi Booking

Want to keep your plans flexible? Customers can do this by making an EBS Flexi Booking. This allows you to change your course dates, destinations and booking name free of charge and as many times as you want, until 14 days before the course starts.

The Flexi Booking is an addition to your booking and can be added no later than 14 days after the original booking date, given that the booked course starts more than 30 days after the booking date. The Flexi Booking cannot be added after a course has commenced.

Please note that:

  • The price of Flexi Booking includes cancellation insurance, giving you complete flexibility and peace of mind.
  • If you choose a destination that is more expensive than your original booking, you will have to pay the difference. If cheaper we will refund the difference.
  • The options under “if you cancel your booking”, with exception of the actual amendment fees, are also applicable to the Flexi Booking.
  • The Flexi Booking is non-refundable.

Important note – events beyond our control

We regret we cannot accept liability or pay any compensation where the prompt performance of our contractual obligations is prevented or affected by ‘force majeure’. In these booking conditions, ‘force majeure’ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all other events outside our control.

Our liability to you

To the fullest extent permissible by law, our liability for any loss or damage suffered by you shall be limited to that which arises out of the negligence of our employees, subcontractors or agents.

EBS shall not be liable for any indirect loss or damage which may be suffered by you. Including, but not limited to, loss of income, loss of business, loss of profits, loss of opportunity, loss of anticipated savings, loss of data or loss of enjoyment.

Nothing in these terms and conditions purports to limit or exclude our liability for:

  • Death or personal injury caused by the negligence of EBS, its employees, subcontractors or agents;
  • Fraud or fraudulent misrepresentation; or
  • Any other matter for which it would be illegal for EBS to limit or exclude its liability.

Any other matter for which it would be illegal for EBS to limit or exclude its liability.

Passport, visa and immigration requirements

If your study involves cross border travel and therefore requires a passport, you must adhere to all of the necessary visa and immigration requirements. All students must be in possession of a FULL passport, valid for at least 6 months beyond the planned return date. In addition to this, visas may be required for some EBS destinations. We will give advice wherever possible, however your specific passport, visa requirements and other immigration requirements are your responsibility, and you should confirm these with the relevant embassies and/or consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. You may be liable for course fees and cancellation charges if you are unable to travel due to an incorrect passport, or fail to adhere to the visa and immigration requirements.

Health requirements

It is the responsibility of all EBS Students to seek advice from appropriate sources with regards to inoculations; vaccinations or medical treatment, which may be recommended/required for the country/countries they are visiting. We cannot accept liability for students who fail to seek advice and are not adequately protected.


We cannot stress enough the importance of taking out adequate insurance against medical expenses arising overseas, personal liability claims against you, and loss or damage to luggage. The correct type of Insurance policy is: education or work abroad insurance – regular holiday travel insurance will not be adequate for this trip.

Payments by bank transfer

It’s the student’s responsibility to pay the exact course fee in the correct currency (shown in the payment information available after booking). We cannot be responsible for any costs students may incur as a result of paying in the wrong currency or as a result of failing to pay 100% of the transfer fees.

Payments by credit card

The escalating fees imposed upon us by the credit card companies have forced us to seek to cover at least part of the cost in accepting payments in this way. We will therefore apply 2.2% to all payments by credit card.

Credit card fraud

Please make sure that you have supplied us with the correct credit card billing information if you elect to pay by credit card. If you do not supply the correct credit billing address and/or cardholder information, your course booking may be delayed and the overall cost may increase. We do reserve the right to cancel bookings if the payment is declined or if you have supplied incorrect credit card information.

In addition, we also reserve the right to do random checks in order to minimize credit card fraud. As a result of this, before confirming your booking we may require you to provide us with a fax or postal copy of proof of identity, address, as well as a copy of your credit card and a recent statement.

Special requests

If you have a special request for a facility or service that is not advertised we shall pass it on to the relevant supplier. However we cannot guarantee that it will be met and we will accept no liability for the situation if it is not. We cannot accept any booking that is conditional upon special requests being met.

Items left behind

Please be advised that schools do not assume responsibility for any items that students misplace while attending an EBS course or inadvertently leave behind on school or accommodation premises after the course. This includes but is not limited to belongings such as electronics, money, travel documents, and other personal items. It is your responsibility to make sure that your property is kept safe at all times.

If you find that your personal belongings have gone missing during the course or have been unintentionally left behind at the school or accommodation after your stay ends, we kindly request that you contact an EBS school representative immediately. They will assist you in coordinating the retrieval of your items if they are still on the premises. Please be aware that you will be responsible for any associated delivery fees.

The school will keep items for seven days after a course finishes, after which any unclaimed items will be donated to charity.


From time to time we may introduce you to reputable third party suppliers of excursions or other leisure services. If you choose to enter into a contract for the provision of excursions or other leisure services, your contract will be with that supplier directly and we act only in the capacity of an agent. Therefore we would have no liability for the proper performance of that contract. We are not responsible for the provision of your excursion or activity, or for anything that happens during the course of its provision by the supplier. Such excursions or activities are supplied subject to the conditions of the contract of the actual supplier of the service, and in accordance with local law.

If you have complaints

If you have any problem during your course, you must inform the applicable EBS representative immediately. They will then endeavor to rectify your problem. If they are unable to resolve the problem immediately, or a member of our staff is not available to assist you, then you should contact us straight away by contacting EBS care at the following e-mail address ( This must be done within 28 days of the course end date to allow your complaint to be investigated properly. We will not accept liability for any claims received after this deadline.

All complaints are dealt with in writing; as we do not deal with complaints over the phone. It is our policy to hold written records of all communication relating to problems experienced by our students. Please write your booking reference number in your email. It is also a condition of this contract that you communicate any problems that may arise to the EBS representative at your school during the course.  If you fail to follow the procedure detailed above, we cannot accept any responsibility as we have been deprived the opportunity to investigate and rectify the problem.


These terms and conditions form a contract between you and EBS, which is governed by English law. You agree that any disputes will be dealt with in the English courts.

Your behaviour

We take the matter of the behaviour of our students at our schools very seriously. You are required to be considerate and respectful to other students whilst you are at an EBS School, as the decent and appropriate behaviour of our students towards one another is vital for our course environment. Additionally, everyone is expected to be tolerant to one another whilst at EBS.

Your course will be terminated by us or our suppliers concerned if you are constantly behaving unacceptably. In this situation, we will not be liable to make any refund, pay any compensation or meet any costs you may incur as a result of your behaviour.

Please note that, at all times you are subject to the laws of the country you are visiting and you must respect local cultures and customs. Additionally, when attending EBS Schools your behaviour is also subject to our student illegal drug and alcohol policy, which is detailed below.

Disciplinary policy

The EBS disciplinary policy is designed to help EBS deal with misbehaviour situations at our schools.

First offence

For minor violations, the student may receive a disciplinary warning via a simple procedure. This will usually consist of a verbal reprimand outlining the unacceptable behaviour and associated concern. For major violations, the student will automatically be removed from the EBS course. If this occurs we will treat your booking as cancelled by you from that moment.

Additionally, EBS may notify the student’s parents or legal guardians.

Second offence

For minor violations, the student may receive a second disciplinary warning. This will usually consist of a verbal or written reprimand, outlining the unacceptable behaviour and associated concern and/or receive a disciplinary warning with a specified period of time and review of behaviour. The latter would include terms appropriate to the violation, during which time the student must demonstrate compliance with the EBS alcohol and drugs policy within the terms of the probationary period.

For major violations, the student will automatically be removed from the EBS course, if this occurs we will treat your booking as cancelled by you from that moment.

Third offence

If such a repeat offence occurs during the probationary period, the student will automatically be removed from the EBS course, if this occurs we will treat your booking as cancelled by you from that moment. EBS will notify parents or legal guardians when a student has been removed from the course and will inform them on the reasons for removal.

Minor and major violations

EBS classifies unacceptable behaviour into two types: 'minor' and 'major' violations.  Broadly speaking a 'major' violation means that the alleged behaviour and/or prior misconduct by the student warrants the consideration of expulsion and cancellation from the course. If the alleged violation is considered 'minor', it does not warrant the consideration of expulsion and cancellation from the course. However, this does not mean that the alleged incident is insignificant or inconsequential in any way.

In general, minor violations are those which are disruptive, socially inappropriate, or incompatible with the atmosphere of learning and socializing at our schools. Major violations are those which are illegal, threatening, or dangerous to student or staff health and welfare; or those that are clearly ill-intentioned.  Minor violations, which are done with particular malice or carelessness, may become major violations.

Examples of minor violations, include, but are not limited to:

  • Disregarding school or accommodation rules.
  • Constantly using profanity.
  • Engaging in inappropriate behaviour.
  • Showing disrespect to EBS staff and fellow students.
  • Smoking on school premises.
  • Dangerous or irresponsible consumption of alcohol.

Examples of major violations, include, but are not limited to:

  • Illegal drugs/controlled substances (possession, use, selling, or distributing).
  • Willful and/or consistent defiance, disrespect, and/or refusal to obey authority.
  • Any criminal activity.
  • Threats, intimidation, or assault of EBS staff or students.
  • Truancy.
  • Vandalism.
  • Being considered a habitually disruptive student.

Cancellation due to breach of our disciplinary policy

If you are found to be in breach of our disciplinary policy we will treat your booking as cancelled by you from that moment onwards. If this occurs overseas then you will become responsible for your own return home, and any other members of your group who are travelling with you. We will not be liable for any refund, compensation or any costs or expenses you may incur. We may also make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result of your behaviour. Criminal proceedings may also be instigated if necessary.

In addition to the disciplinary policy EBS also has its own policy with regard to illegal drugs and alcohol.

Student illegal drug and alcohol policy

Students are subject to all applicable local regulations concerning illegal drugs and the responsible consumption of alcohol. Additionally the EBS has strict sanctions that apply to any student who is believed to be in breach of our drug and alcohol policy.

Drug policy

Under no circumstances should unlawfully obtained, non-prescription drugs be brought to, sold, transferred, or consumed at any EBS school or premises. Drug paraphernalia is also prohibited at any EBS school. Additionally students are not permitted to use, sell, transfer or possess medication prescribed to another student.

Any disorderly conduct due to intoxication of a student or being in the presence of illegal drugs that requires intervention by EBS staff or local officials will be viewed as a major violation of our disciplinary policy. If this occurs we will treat your booking as cancelled by you from that moment onwards.

EBS reserves the right to randomly test its students for drug or substance abuse.

Alcohol policy

Students engaged in any EBS related activity, whilst at an EBS School during school hours, must be in a fit condition to perform appropriately. Dangerous or irresponsible drinking, including disorderly conduct due to intoxication that requires intervention by an EBS staff member or local officials, will be viewed as a breach of our disciplinary policy and you will be made subject to our violation protocols detailed above.


All EBS schools are smoke free; additionally in some countries smoking is illegal in public enclosed areas.  Your co-operation is appreciated. Failure to observe this request will be viewed as a breach of our disciplinary policy and you will be made subject to our disciplinary policy detailed above.

Local laws

All students should make themselves aware of all local and state laws. EBS will not be held liable for any issues arising out of not complying with such local laws, customs and sensitivities.

Final decision

Any decision made by EBS with regard to the above Disciplinary, Alcohol, Illegal Drugs Policy is final. All aspects of this policy will be applied in an unbiased and impartial manner.

Exams and cheating

You will have daily tests throughout the International Bartender Course and, in the last week, you will have final exams for each Pillar of Education: Bar Practice, Masterclasses, Recipes, Free Pour, and Flair.

Cheating in any of these tests or exams is forbidden and consequent actions will be taken.

If you cheat in a daily test, you will automatically receive 0 points for it.

If you cheat in a final exam, you will automatically fail the course. It may be possible to retake but the conditions will vary depending on the severity of the action.

EBS accommodation

EBS can provide accommodation as part of the course if required. Only those individuals named on the booking may use any accommodation that has been arranged for you. You are not allowed to share the accommodation or let anyone else stay there. You are responsible for the cost of any damage caused to your accommodation or its contents during your stay. Additionally, each EBS destination has its own pricelist of items that are charged for if they are damaged or broken. These charges must be met by you and may have to be paid locally. When EBS Students are accommodated in hostels each hostel will often have their own accommodation rules that should be adhered to.

Bus transfer

1. Bus transfers are operated by European Bartender School; however, we may outsource or use vehicles from other operators and do so at our discretion.

2. Bookings are only valid for the date and time specified. If the passenger misses their transfer, we will try to accommodate the traveller on the next available transfer, but cannot guarantee it.

3. Date of departure, pick up and drop off times are subject to change and whilst we take all reasonable steps to notify students, it is ultimately the customer’s responsibility to confirm their booking by emailing or contacting the school via the telephone number provided in the pickup email. Delays and cancellations may occur due to unforeseen circumstances.

4. Passengers using our bus transfer service from the EBS school to the airport are responsible for ensuring that they arrive at the airport with sufficient time to board their flights.

5. Passengers are responsible for ensuring that they are waiting at the designated pickup location as per the confirmation provided.

6. In the case that the student’s flight is delayed with less than 24 hours until their bus transfer it is essential that they email or contact the school via the telephone number provided in the pickup email.

7. In the case that the student misses their bus transfer they must email or contact the school via the telephone number provided in the pickup email.

8. Customers who wish to complain must submit their complaint via the EBS website within 14 days of the date they booked their bus transfer. This is to ensure that we have all of the necessary resources at our disposal to investigate complaints.

9. Passengers are obliged to stay seated on the vehicle at all times with their seat belts fastened unless instructed otherwise by the driver.

10. Bus transfers take place in various vehicles of varying sizes.

11. Travellers who decide to withdraw at their own discretion at any stage during the service, will not be entitled to claim any refund whatsoever.

12. We accept no liability for direct or consequential loss of personal belongings. EBS cannot be held responsible for injury, loss or damage due to force majeure, including delays to bus transfers resulting in delayed arrival to the airport for departing flights. We advise all customers to take personal possession and health insurance.

13. We reserve the right to ask a person to withdraw from any service if we deem their conduct to be offensive or to cause annoyance to other passengers. We shall have no further liability for the carriage of such travellers.

14. We reserve the right to change the bus transfer itinerary due to weather conditions, imposed security limitations or force majeure.

15. Customers will receive a confirmation from the moment their booking is completed. Customers are responsible for checking that their order details are correct, and must inform EBS CARE of any errors immediately.

16. Customers are responsible for being at the stated pickup point at the time stated. For transfers from the school to the airport, customers should arrive at the pickup point 15 minutes before the stated time. Whilst our drivers will make reasonable attempts to identify missing passengers, no-shows will not be eligible for a refund, and due to the nature of the service, the vehicle return to pickup no-shows.

17. No refund will be provided for cancellation.


Find the general terms for EBS promotions listed below. Please note that each EBS promotion could have additional terms specific to its unique offer.

Be aware that the promotions:

  1. Will be granted via the application of promotional codes and will have the value, exclusions, and limitations that were disclosed to you at the time you received them.
  2. Are only effective if they are made available on the EBS website or through EBS’ official communication channels, such as our official social media accounts, email newsletters, and direct communications from EBS Customer Service.
  3. Can only be used on qualifying bookings made on the EBS website. Qualifying bookings are bookings made during the specific promotion’s allocated timeframe as stated in its accompanying terms and conditions.
  4. Are only available to the schools and markets mentioned in the terms of each individual promotion.
  5. Are valid for limited time periods and only bookings made within that timeframe can benefit from that particular promotion.
  6. Cannot be used in conjunction with any other offers mentioned in the EBS promotions, whether prior to or following the specific promotion period. The promotional code or any other discounts provided can not be redeemed or exchanged for cash unless expressly stated otherwise in the terms of the particular promotion.
  7. Additional service packages are not included in the promotion unless explicitly stated in the terms of the specific promotion as part of the promotional offer. Additional services, among others, can relate to food packages, accommodation, airport bus transfers, flights, or transportation to and from the destination.

Please take into consideration the following conditions regarding payments:

  1. Promotions are only valid if you confirm your booking within 8 days, the date of booking counting as day 1. Failure to do so may result in the forfeiture of the promotional offer.
  2. A booking is confirmed once the full course payment has been completed.
  3. If you decide to pay for your course in instalments, your booking is confirmed after you have paid the first instalment. However, it only becomes valid once the final payment has been received.
  4. In the case that you are eligible to opt into the EBS Pay Later plan, a booking is confirmed once you have completed the first payment but it only becomes valid when all pending payments due before the first day of the course have been paid.

EBS strictly prohibits the publishing of the promotional code on the internet, any other public forum, or social media, and the dissemination of the promotional code to any unauthorised persons. Violation of this policy may result in the revocation of the promotional offer and/or exclusion from future promotions.

If you make significant changes to your booking, such as altering the course dates, location, type, or if you take out one of our insurance options (Cancellation Insurance or Flexi Booking) in order to make such changes, the promotion may not apply and you will be required to pay the price difference between the costs of the initially purchased and later modified EBS course, including any other additional fees or costs unless the specific conditions of the promotion include modifications.

To claim the promotion, the booking must be made correctly, meaning you must include all products relevant to your purchase and apply the promotional code properly. Otherwise, you are not entitled to use the benefits included in the offer.
A promotional code is applied by opening the “Enter a promotion code” field in the booking section of the website and then clicking on “Validate”. The promotion will be automatically applied to your qualifying purchase.

You can find the specific terms of current promotions here.

Contacting you

If you book via our website we will communicate with you using the email address you have provided. Therefore it is essential to provide a suitable contact e-mail with your booking, so that you can receive your confirmation email or information of any updates and other news associated with your booking. We will assume that your email address is correct and that you understand the risks associated with using this form of communication. Please note that you may still have to contact us via EBS Care or in writing, as detailed above in our terms and conditions.

Additionally we may send you text alerts (SMS messages) regarding your booking. These can be cancelled online within your EBS account area. EBS recommends that you allow us to send you SMS updates as these messages are often important messages that require your immediate attention or action.

General disclaimers

EBS makes every attempt to ensure that the information supplied on this website and our booking site is up to date, but cannot guarantee the accuracy of information or the availability of our courses. These booking terms & conditions should be referred to in the context of this website’s general terms & conditions.

Filming and photography

Throughout the year, the EBS will often shoot promotional videos and photographs at any of our EBS Schools. Please be aware that photographic shoots and/or filming may be in progress during your course, and ensure that you are aware of the positioning of cameras at all times. We do not accept responsibility if, contrary to your wishes, you appear in any promotional videos or in photographs.

Changes to this policy

Any changes to this Policy will be posted on our website(s) and/or made available on request.

Last updated

These booking terms & conditions were last updated on September 23, 2021.